Rechercher
Chercher juste le contenu
Rechercher par titre uniquement
Par:
Chercher juste le contenu
Rechercher par titre uniquement
Par:
Connexion
S'inscrire
Rechercher
Chercher juste le contenu
Rechercher par titre uniquement
Par:
Chercher juste le contenu
Rechercher par titre uniquement
Par:
Menu
Install the app
Installer
Accueil
Forums
Nouveaux messages
Tendances
Rechercher
Quoi de neuf
Nouveaux messages
Nouveaux messages de profil
Dernières activités
Membres
Membres en ligne
Nouveaux messages de profil
Rechercher dans les messages de profil
Répondre à la discussion
Accueil
Forums
High Tech
Telephonie, mobile et Internet
Tactile Messaging à 19 € - vente Flash Orange Mobicarte !
JavaScript est désactivé. Pour une meilleure expérience, s'il vous plaît activer JavaScript dans votre navigateur avant de continuer.
Vous utilisez un navigateur non à jour ou ancien. Il ne peut pas afficher ce site ou d'autres sites correctement.
Vous devez le mettre à jour ou utiliser un
navigateur alternatif
.
Message
<blockquote data-quote="MIMIA" data-source="post: 690187" data-attributes="member: 3071"><p>Bon alors pour le deblocage voici un compte rendu d'une conversation que j'ai eu avec un conseiller hum hum ce sont des filous.<strong><span style="font-family: 'Arial'"><span style="font-size: 9px"><span style="font-family: 'Arial'"><span style="font-size: 9px"></span></span></span></span></strong></p><p style="text-align: left"><strong><span style="font-family: 'Arial'"><span style="font-size: 9px"><span style="font-family: 'Arial'"><span style="font-size: 9px"> </p></span></span></span></span></strong></p><p style="text-align: left"><strong><span style="font-family: 'Arial'"><span style="font-size: 9px"><span style="font-family: 'Arial'"><span style="font-size: 9px"><span style="font-size: 12px">Mathieu: </span></p><p></span></span></span></span></strong><span style="font-family: 'Arial'"><span style="font-size: 9px"><span style="font-family: 'Arial'"><span style="font-size: 9px"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">Bonjour, avez-vous des questions sur nos offres ? Je suis disponible si vous avez besoin d'aide ou de</span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">conseils.</span></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span><strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"><span style="font-size: 12px">Vous: </span></p><p></span></span></span></span></span></span></strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">Bonsoir</span></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span><strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"><span style="font-size: 12px">Mathieu: </span></p><p></span></span></strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">Bonsoir</span></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span><strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"><span style="font-size: 12px">Mathieu: </span></p><p></span></span></strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">Que puis-je faire pour vous ?</span></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span><strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"><span style="font-size: 12px">Vous: </span></p><p></span></span></span></span></span></span></strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">Je souhaite juste connaitre la procedure pour que mon portable soit débloqué tout opérateur.Je vous précise qu'il</span></span></span></span></span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">s'agit d'un "sans engagement"</span></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span><strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"><span style="font-size: 12px">Mathieu: </span></p><p></span></span></strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">Dans le but de répondre au mieux à vos attentes, pouvez-vous m’indiquer si vous êtes déjà client(e) Bouygues</span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">Telecom ?</span></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span><strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"><span style="font-size: 12px">Vous: </span></p><p></span></span></span></span></span></span></strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">oui</span></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span><strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"><span style="font-size: 12px">Vous: </span></p><p></span></span></span></span></span></span></strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">j'ai l'alcatel OT710</span></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span><strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"><span style="font-size: 12px">Mathieu: </span></p><p></span></span></strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">Je vous invite à contacter le service client au 614 ou au 1064 depuis un fixe pour débloquer votre mobile, car</span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">je n'ai pas accès à votre dossier et je ne peux vous aider durant cette procédure.Nous sommes le service d'assistance</span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">en ligne pour les nouveaux clients et nous n'avons pas accès aux dossiers des clients existants.</span></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span><strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"><span style="font-size: 12px">Vous: </span></p><p></span></span></span></span></span></span></strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">j'envisage d'acheter également un nouveau portable pour android (wifi) mais avec carte et j'ai besoin de savoir au</span></span></span></span></span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">bout de combien de temps je pourrais le débloquer si besoin.J'aimerai finaliser ma commande</span></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span><strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"><span style="font-size: 12px">Mathieu: </span></p><p></span></span></strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">Vous pourrez débloquer votre mobile au bout de 6 mois.</span></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span><strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"><span style="font-size: 12px">Vous: </span></p><p></span></span></span></span></span></span></strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">Le nouveau cadre issu des directives du " paquet Télécom prévoit que les opérateurs doivent respecter des</span></span></span></span></span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">dispositions relevant de l’autorisation générale. A ce titre, les opérateurs mobiles GSM, en métropole ou dans les DOM,</span></span></span></span></span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">et UMTS devront se soumettre à de nouvelles obligations. Les opérateurs devront aussi limiter le verrouillage des</span></span></span></span></span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">terminaux (simlockage). Actuellement, l’opérateur est obligé de communiquer systématiquement et gratuitement à ses</span></span></span></span></span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">abonnés le code de déverrouillage de son terminal au bout de six mois. Désormais, cette obligation s’appliquera dès la</span></span></span></span></span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">fin de l’engagement du client auprès de son opérateur, et au plus tard au bout de six mois. . Les clients souscrivant une</span></span></span></span></span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">offre sans engagement pourront ainsi obtenir immédiatement le déverrouillage de leurs terminaux.</span></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span><strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"><span style="font-size: 12px">Vous: </span></p><p></span></span></span></span></span></span></strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">Donc en principe comme je ne desire pas d'abonnement je pourrai le deverouiller immédiatement si je le désire</span></span></span></span></span></span></span></p> <p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">n'est ce pas?</span></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span><strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"><span style="font-size: 12px">Mathieu: </span></p><p></span></span></strong><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 12px">Si vous prenez une carte prépayée sans engagement cela est possible.</span></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></span><strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"><span style="font-size: 12px">Vous: </span></p><p></span></span></span></span></span></span></strong><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"></p><p></span><p style="text-align: left"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-size: 12px">Donc vous me confirmez que je peux le deverouiller immédiatement si je le souhaite?</span></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span></p><p><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"><span style="font-family: 'Arial'"><span style="color: #6a6968"></span></span></span></span></span></span><em><span style="font-family: 'Arial'"><span style="color: #606060"><span style="font-family: 'Arial'"><span style="color: #606060"><span style="font-family: 'Arial'"><span style="color: #606060"><p style="text-align: left"><span style="font-size: 12px">Nous vous prions de bien vouloir nous excuser mais l’agent a été déconnecté. Nous allons devoir fermer cette fenêtre</span></p></span></span></span></span></span></span></em></p><p style="text-align: left"><em><span style="font-family: 'Arial'"><span style="color: #606060"><span style="font-family: 'Arial'"><span style="color: #606060"><span style="font-family: 'Arial'"><span style="color: #606060"><span style="font-size: 12px">chat.</span></p><p></span></span></span></span></span></span></em><span style="font-family: 'Arial'"><span style="color: #606060"><span style="font-family: 'Arial'"><span style="color: #606060"><span style="font-family: 'Arial'"></span></span></span></span></span><span style="font-family: 'Times New Roman'"></span></p></blockquote><p></p>
[QUOTE="MIMIA, post: 690187, member: 3071"] Bon alors pour le deblocage voici un compte rendu d'une conversation que j'ai eu avec un conseiller hum hum ce sont des filous.[B][FONT=Arial][SIZE=1][FONT=Arial][SIZE=1] [LEFT] [SIZE=3]Mathieu: [/SIZE][/LEFT][/SIZE][/FONT][/SIZE][/FONT][/B][FONT=Arial][SIZE=1][FONT=Arial][SIZE=1][LEFT][/left][/SIZE][LEFT][/left][/FONT][LEFT][/left][/SIZE][LEFT][/left][/FONT][LEFT][FONT=Arial][FONT=Arial][SIZE=3]Bonjour, avez-vous des questions sur nos offres ? Je suis disponible si vous avez besoin d'aide ou de[/SIZE] [SIZE=3]conseils.[/SIZE][/FONT][/FONT][/LEFT][FONT=Arial][FONT=Arial] [/FONT][/FONT][B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][SIZE=3]Vous: [/SIZE][/LEFT][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][SIZE=3]Bonsoir[/SIZE][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968] [/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][B][FONT=Arial][FONT=Arial][LEFT][SIZE=3]Mathieu: [/SIZE][/LEFT][/FONT][/FONT][/B][FONT=Arial][FONT=Arial][LEFT][/left][/FONT][LEFT][/left][/FONT][LEFT][FONT=Arial][FONT=Arial][SIZE=3]Bonsoir[/SIZE][/FONT][/FONT][/LEFT][FONT=Arial][FONT=Arial] [/FONT][/FONT][B][FONT=Arial][FONT=Arial][LEFT][SIZE=3]Mathieu: [/SIZE][/LEFT][/FONT][/FONT][/B][FONT=Arial][FONT=Arial][LEFT][/left][/FONT][LEFT][/left][/FONT][LEFT][FONT=Arial][FONT=Arial][SIZE=3]Que puis-je faire pour vous ?[/SIZE][/FONT][/FONT][/LEFT][FONT=Arial][FONT=Arial] [/FONT][/FONT][B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][SIZE=3]Vous: [/SIZE][/LEFT][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][SIZE=3]Je souhaite juste connaitre la procedure pour que mon portable soit débloqué tout opérateur.Je vous précise qu'il[/SIZE] [SIZE=3]s'agit d'un "sans engagement"[/SIZE][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968] [/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][B][FONT=Arial][FONT=Arial][LEFT][SIZE=3]Mathieu: [/SIZE][/LEFT][/FONT][/FONT][/B][FONT=Arial][FONT=Arial][LEFT][/left][/FONT][LEFT][/left][/FONT][LEFT][FONT=Arial][FONT=Arial][SIZE=3]Dans le but de répondre au mieux à vos attentes, pouvez-vous m’indiquer si vous êtes déjà client(e) Bouygues[/SIZE] [SIZE=3]Telecom ?[/SIZE][/FONT][/FONT][/LEFT][FONT=Arial][FONT=Arial] [/FONT][/FONT][B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][SIZE=3]Vous: [/SIZE][/LEFT][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][SIZE=3]oui[/SIZE][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968] [/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][SIZE=3]Vous: [/SIZE][/LEFT][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][SIZE=3]j'ai l'alcatel OT710[/SIZE][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968] [/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][B][FONT=Arial][FONT=Arial][LEFT][SIZE=3]Mathieu: [/SIZE][/LEFT][/FONT][/FONT][/B][FONT=Arial][FONT=Arial][LEFT][/left][/FONT][LEFT][/left][/FONT][LEFT][FONT=Arial][FONT=Arial][SIZE=3]Je vous invite à contacter le service client au 614 ou au 1064 depuis un fixe pour débloquer votre mobile, car[/SIZE] [SIZE=3]je n'ai pas accès à votre dossier et je ne peux vous aider durant cette procédure.Nous sommes le service d'assistance[/SIZE] [SIZE=3]en ligne pour les nouveaux clients et nous n'avons pas accès aux dossiers des clients existants.[/SIZE][/FONT][/FONT][/LEFT][FONT=Arial][FONT=Arial] [/FONT][/FONT][B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][SIZE=3]Vous: [/SIZE][/LEFT][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][SIZE=3]j'envisage d'acheter également un nouveau portable pour android (wifi) mais avec carte et j'ai besoin de savoir au[/SIZE] [SIZE=3]bout de combien de temps je pourrais le débloquer si besoin.J'aimerai finaliser ma commande[/SIZE][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968] [/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][B][FONT=Arial][FONT=Arial][LEFT][SIZE=3]Mathieu: [/SIZE][/LEFT][/FONT][/FONT][/B][FONT=Arial][FONT=Arial][LEFT][/left][/FONT][LEFT][/left][/FONT][LEFT][FONT=Arial][FONT=Arial][SIZE=3]Vous pourrez débloquer votre mobile au bout de 6 mois.[/SIZE][/FONT][/FONT][/LEFT][FONT=Arial][FONT=Arial] [/FONT][/FONT][B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][SIZE=3]Vous: [/SIZE][/LEFT][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][SIZE=3]Le nouveau cadre issu des directives du " paquet Télécom prévoit que les opérateurs doivent respecter des[/SIZE] [SIZE=3]dispositions relevant de l’autorisation générale. A ce titre, les opérateurs mobiles GSM, en métropole ou dans les DOM,[/SIZE] [SIZE=3]et UMTS devront se soumettre à de nouvelles obligations. Les opérateurs devront aussi limiter le verrouillage des[/SIZE] [SIZE=3]terminaux (simlockage). Actuellement, l’opérateur est obligé de communiquer systématiquement et gratuitement à ses[/SIZE] [SIZE=3]abonnés le code de déverrouillage de son terminal au bout de six mois. Désormais, cette obligation s’appliquera dès la[/SIZE] [SIZE=3]fin de l’engagement du client auprès de son opérateur, et au plus tard au bout de six mois. . Les clients souscrivant une[/SIZE] [SIZE=3]offre sans engagement pourront ainsi obtenir immédiatement le déverrouillage de leurs terminaux.[/SIZE][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968] [/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][SIZE=3]Vous: [/SIZE][/LEFT][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][SIZE=3]Donc en principe comme je ne desire pas d'abonnement je pourrai le deverouiller immédiatement si je le désire[/SIZE] [SIZE=3]n'est ce pas?[/SIZE][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968] [/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][B][FONT=Arial][FONT=Arial][LEFT][SIZE=3]Mathieu: [/SIZE][/LEFT][/FONT][/FONT][/B][FONT=Arial][FONT=Arial][LEFT][/left][/FONT][LEFT][/left][/FONT][LEFT][FONT=Arial][FONT=Arial][SIZE=3]Si vous prenez une carte prépayée sans engagement cela est possible.[/SIZE][/FONT][/FONT][/LEFT][FONT=Arial][FONT=Arial] [/FONT][/FONT][B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][SIZE=3]Vous: [/SIZE][/LEFT][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/B][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][/left][/COLOR][LEFT][/left][/FONT][LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][SIZE=3]Donc vous me confirmez que je peux le deverouiller immédiatement si je le souhaite?[/SIZE][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/LEFT][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968][FONT=Arial][COLOR=#6a6968] [/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][I][FONT=Arial][COLOR=#606060][FONT=Arial][COLOR=#606060][FONT=Arial][COLOR=#606060][LEFT][SIZE=3]Nous vous prions de bien vouloir nous excuser mais l’agent a été déconnecté. Nous allons devoir fermer cette fenêtre[/SIZE] [SIZE=3]chat.[/SIZE][/LEFT] [/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/I][FONT=Arial][COLOR=#606060][FONT=Arial][COLOR=#606060][FONT=Arial][COLOR=#606060][/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][FONT=Times New Roman][/FONT] [/QUOTE]
Insérer les citations…
Vérification
Poster une réponse
Haut
Bas
